Privacy Policy
Last updated: 1 September 2026
Hugo & Skye Bible Adventures is operated by ENCA Consultants Pty Ltd (“we”, “us” or “our”).
We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you use the Hugo & Skye Bible Adventures website and related services, why we collect it, how we use and protect it, and the choices available to you.
1. Our Website Is for Parents and Other Adults
Hugo & Skye Bible Adventures creates family-friendly Bible stories, songs, activities and Parent Guides for children and families.
Our website operates as a Parents' Hub. Although our content and resources relate to children, the website's forms, purchases, downloads, account features and communications are intended for parents, guardians and other adults.
Where appropriate, our forms require users to confirm that they are 18 years of age or older.
We do not knowingly ask children to provide personal information through our website. Children should not submit forms, create accounts, make purchases or otherwise provide personal information through the website.
If you believe a child has provided personal information to us without appropriate adult involvement, please contact us at [email protected] so that we can review the matter and take appropriate action.
2. Information We May Collect
Depending on how you interact with our website, we may collect information such as:
your first and last name;
your email address;
information you provide when contacting us;
the reason for an enquiry and the contents of messages you send us;
confirmation that you are 18 years of age or older;
your marketing communication preferences and consent, where applicable;
information associated with requests for free resources;
information relating to purchases, orders and access to digital products;
records of emails and other communications between you and us; and
technical information generated when you use our website, such as browser, device, IP address, website usage and similar technical or analytics information where collected by our website or service providers.
We aim to collect only information that is reasonably necessary for operating the website and providing our services.
3. How We May Collect Information
We may collect personal information directly from you when you:
submit our Contact Us form;
request a free Parent Guide or other resource;
purchase a Parent Guide collection or other product;
communicate with us by email or through our website;
choose to receive news, updates or marketing communications;
access digital products or customer account features; or
otherwise provide information to us.
Some technical information may also be collected automatically through our website and the technologies and service providers used to operate it.
4. How We Use Your Information
We may use personal information to:
provide requested Parent Guides, downloads and other resources;
process and administer purchases;
provide access to digital products you have purchased;
respond to questions, enquiries and support requests;
send transactional or service-related communications;
maintain records relating to purchases, resource delivery and customer communications;
operate, maintain, secure and improve our website and services;
understand how our website and resources are being used;
prevent misuse, fraud or security incidents;
meet our legal and regulatory obligations; and
send marketing communications where we have the appropriate consent or are otherwise permitted to do so.
Submitting a Contact Us enquiry or requesting a resource does not automatically mean that you have agreed to receive unrelated marketing communications.
5. Marketing Communications
Where we invite you to receive marketing communications, we may ask you to provide your consent separately, for example by selecting an optional checkbox.
You are not required to agree to marketing communications in order to contact us or receive a resource where marketing consent is presented as optional.
If you have agreed to receive marketing communications, you can withdraw your consent at any time by using the unsubscribe option provided in our marketing emails or by contacting us at [email protected].
We will process unsubscribe requests in accordance with applicable law.
6. Parent Guides, Purchases and Digital Products
If you purchase Parent Guides or other digital products, we may collect and use information necessary to process your order, record your entitlement to the purchased product and provide ongoing access to the digital content included with your purchase.
Payment information may be collected and processed by the payment provider used through our website. We do not need to receive or store your complete payment card details where those details are processed directly by the payment provider.
Information relating to your purchase may be retained as reasonably necessary for customer service, accounting, legal and administrative purposes.
7. Service Providers
We use third-party technology and service providers to operate parts of our website and services.
These providers may assist us with functions such as:
website hosting and operation;
forms and customer relationship management;
email delivery and communications;
digital product delivery and customer access;
payment processing;
data storage;
analytics; and
website security and technical services.
Our website and customer communication systems currently use technology provided through GoHighLevel/LeadConnector.
Service providers may process personal information on our behalf to perform the services we use.
8. Overseas Processing and Storage
Some of the technology providers we use may operate infrastructure or process or store information outside Australia.
As a result, personal information may be processed or stored in countries other than Australia, depending on the infrastructure and service providers involved.
Where applicable, we take reasonable steps in relation to the handling of personal information by service providers and use reputable providers appropriate to the services being supplied.
9. Cookies and Similar Technologies
Our website and the services used to operate it may use cookies and similar technologies.
These technologies may be used to:
enable website functionality;
remember preferences;
maintain security;
understand website performance and usage; and
support analytics or other website functions.
Your browser may allow you to control or disable cookies. Disabling certain cookies may affect how some parts of the website operate.
If we introduce additional advertising, analytics or tracking technologies in the future, we may update this Privacy Policy and any related consent mechanisms as appropriate.
10. How We Protect Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We use service providers and systems with security features designed to protect information. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. How We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business and transaction records, resolve enquiries and disputes, and meet legal, accounting or regulatory requirements.
When information is no longer reasonably required, we may delete, destroy or de-identify it as appropriate and where permitted by law.
12. Accessing or Correcting Your Personal Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request.
To make a request, email [email protected].
13. Privacy Questions and Complaints
If you have a question or concern about how we handle your personal information, please contact us at:
Hugo & Skye Bible Adventures
Operated by ENCA Consultants Pty Ltd
Email: [email protected]
We will review privacy enquiries and complaints and aim to respond within a reasonable period.
If you are not satisfied with our response and applicable privacy law provides you with a right to make a further complaint, you may contact the relevant privacy regulator, including the Office of the Australian Information Commissioner (OAIC) in Australia.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including platforms where Hugo & Skye Bible Adventures content is available.
Those third parties operate under their own privacy practices and policies. We are not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage adults to review the privacy information provided by those services before providing personal information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.
When we make changes, we will update the Last updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
For questions about this Privacy Policy or how we handle personal information, please contact:
Hugo & Skye Bible Adventures
Operated by ENCA Consultants Pty Ltd
Email: [email protected]